Emergency Dispatcher (Remote)

Job description

For more than 60 years PRS, now HopeLink Behavioral Health (formerly PRS), has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis intervention, and suicide intervention services we foster an inclusive community in which everyone can attain wellness and a genuine sense of belonging.

The Dispatcher is responsible for coordinating responses to behavioral health emergencies across the Commonwealth (Virginia) through the state issues data platform. Dispatchers coordinate with PSAPs, mobile teams and hubs, and with the call center to ensure the efficient response to a behavioral health crisis.

PRIMARY DUTIES:

Receive and process behavioral health emergency care coordination requests with PSAPs and mobile hubs.
Monitor and provide technical support to mobile teams dispatching across the Commonwealth.
Provide standardized safety checks with mobile teams who are in the field and coordinate with PSAPs regarding the dispatch of mobile teams in the field.
Monitor the data platform for request for mobile teams and monitor regional Microsoft Teams applications for communications regarding dispatch.
Coordinate with PSAPs regarding available resources for co-response
Update state data platform with case updates and dispositions.
Provide a safe environment for staff to self-disclose, seek consultation, and appropriately address concerns.
Participate in opportunities for professional development.
QUALIFICATIONS:

High School Diploma or GED
Must pass a typing test of 40 wpm with no more than 6 errors and a software-based application skills test
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

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