Crisis Services Manager & Clinical Coordinator

Job description

About TBH: At tbh, we’re redesigning mental healthcare for students from the ground up. You see, we believe that whether or not you are going through something, building up a mental fitness routine is something every student should do. No more long wait times, fluorescent-lit wait rooms, or complicated insurance bills. When you join TBH you’ll be joining an exciting early-stage startup with the ability to build innovative mental health care for the next generation. We make mental wellness accessible to all students, at all times.

About the job: We are currently seeking a Crisis Services Manager & Clinical Coordinator who will assist in overseeing our day-to-day clinical operations and provide ongoing supervision to our 24/7 on-demand “crisis service” support line. This individual will also be responsible for providing clinical leadership, fostering superior quality patient care, standardizing clinical protocols, developing clinical strategic goals and program expansion, and contributing to the recruitment and retention of clinical staff.

What You’ll Do: Your primary responsibility will be running TBH's 24/7 on-demand support line. Here, you’ll oversee our coaches on the line, take calls periodically, help with escalation, and build out training. Additional responsibilities include:
- Manage and help build a world-class community of mental health professionals to join the clinical team; ensure availability of adequate and reliable staff across all areas of operation
-Devise and refine quality assurance standards
-Design and implement clinical escalation and reporting protocols
-Handle on demand support inquiries as needed
- Review data on wait times, clinical outcomes, and overall program efficacy

About you:
- 1+ years with crisis support or mental health first aid
- 5+ years experience as a mental health clinician (master or doctorate level)
- Fully licensed in the State CA

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• Help build a new and innovative mental health solution for teens and young adults
• Competitive pay and support from TBH team
• Remote work from anywhere in the US