988 Learning and Development Specialist

Job description

SUMMARY STATEMENT OF POSITION:

The 988 Learning and Development Specialist (Coach) oversees staff within the Crisis Services program, providing supervision, performance management, and professional development. This role manages the full employee lifecycle, from onboarding to retention. The Coach delivers structured supervision, conducts performance evaluations, and ensures accountability through coaching and feedback. They also monitor policy compliance, support ongoing training, and uphold clinical and operational standards to sustain a high-performing, mission-driven team.

WHAT WE OFFER:

Meaningful Work: Make a real difference in the lives of others.
Competitive Salary: $58,000-$66,560 per year
Comprehensive Benefits: Medical, Dental, Vision, FSA, 403b Retirement plan with match; 12 paid holidays; PTO and sick time; birthday leave; employee assistance program; tuition reimbursement.
Supportive Environment: Join a dedicated team committed to providing high-quality care.

SCHEDULE & LOCATION:

Shifts available: Mornings, Afternoons, and Overnights
This is a hybrid position and requires up to 24 hours per week on-site in our Oakton Office.

QUALIFICATIONS:

Bachelor's degree in social work, Counseling, Psychology, or related field and a minimum of 1-year of direct supervisory experience in crisis intervention, suicide prevention, or behavioral health. A minimum of 2-3 years of direct supervisory experience can substitute for the bachelor's degree requirement.
Strong knowledge of risk assessment, trauma-informed care, and de-escalation techniques.
Flexible and resilient in a 24/7/365 environment, modeling self-care and continuous growth.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

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• Lead and Develop Crisis Intervention Professionals – Coach, mentor, and support crisis service staff through onboarding, supervision, performance management, and ongoing professional development to build a high-performing team.
• Hybrid Role with Competitive Benefits – Enjoy a flexible hybrid work environment, competitive salary ($58,000-$66,560), and comprehensive benefits including medical, dental, vision, 403(b) match, generous paid time off, tuition reimbursement, and more.
• Make a Direct Impact on Mental Health Services – Help shape the quality of 988 crisis support by providing real-time coaching, strengthening staff skills, promoting wellness and resilience, and ensuring excellence in crisis intervention services.